Delete Account

You can ask us to delete your TOLO account and personal data at any time.

How to delete your account

The fastest way is in the app: open TOLO, go to Profile → Delete Account, and slide to confirm. Your account and personal data are deleted right away. If you don’t have the app, email hola@tolo.cafe from the address registered to your account, with the subject “Delete my account.”

What gets deleted

Your profile, contact details, order history, loyalty points, wallet balance, and saved preferences are permanently removed from our active systems.

What we keep

We retain invoices and other transactional records for the period required by Mexican tax law. They are kept restricted and used for no other purpose.

When it happens

Deleting from the app is immediate and can’t be undone. Email requests are completed within 30 days after we verify them. Either way, any wallet balance is forfeited — use it before you delete.