Privacy Policy

At TOLO Coffee, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We collect information you provide directly, such as your name, email, and phone number when placing orders through our app or website. We also automatically collect technical information about your device and usage of our services, including IP address, browser type, and usage patterns.

Order Data

When you place an order, we collect information about the selected products, customization preferences (size, milk type, intensity, sweetness), payment method, and pickup location.

Account Information

If you create an account, we save your favorite drinks, order history, and preferences to provide a more personalized experience.

How We Use Your Information

We use your data to process and manage orders, communicate with you about your order status, improve our services and products, comply with legal and regulatory obligations, and send you important notifications related to your account and orders.

We never sell your personal data to third parties. We may share information with service providers that help us operate our business, but only to the extent necessary and under strict confidentiality agreements.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, restricted access to personal information, and continuous monitoring of our systems.

Your Rights

You have the right to access your personal information we hold, correct inaccurate or incomplete data, request the deletion of your personal data, object to the processing of your data, and request data portability.

To exercise any of these rights or make privacy-related inquiries, contact us at hola@tolo.cafe.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Changes to this Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes by posting the new policy on our website and, where appropriate, sending a notification to your registered email.

Last updated: December 2025